HERE TO HELP

A little help
along the way.

Questions about the game, your progress or a purchase? Write to support@alexcozygames.com.

Please include the app version, your iPhone model, iOS version and what happened. A puzzle name or screenshot can help. Never send passwords, full payment card details or unnecessary personal information.

Restore No Ads + Extras

Open Settings in Worm Garden, choose No Ads + Extras, then Restore purchases. Use the Apple Account that made the original purchase and check your internet connection. A purchase awaiting Apple approval becomes available after approval. If restoration fails, tell us the error message; you do not need to buy it again to troubleshoot.

Restore purchases restores the eligible permanent purchase. It does not restore your local puzzle progress or spent consumables.

What does No Ads + Extras include?

In the publicly available version 1.0, it provides unlimited path hints and one free +3-move boost per attempt (once per stage in persistent trails). Version 1.0 has no advertising SDK or ad displays. This is a permanent purchase, with no subscription.

In the version 1.2 TestFlight build, the purchase also suppresses advertising offers and provides the stated Harvest benefits: unlimited Undo in Gardens, one free second chance per Daily attempt, and the gardener gift without a video under its normal availability rules. Version 1.2 is not yet the public App Store release as of 10 October 2026.

A missing Gardener’s Bundle

This consumable belongs to version 1.2 testing, not the public version 1.0. It contains 150 Dewdrops and 3 each of Shovel, Fertilizer and Seed, with no Drops. Used supplies cannot be restored. Contact us with the transaction date and the problem before deleting the app. Apple sandbox purchases are test transactions.

Keep your progress safe

Progress is stored on your device. There is no player account or developer-operated cloud save. Avoid deleting the app as a troubleshooting step. If you want to delete local data, use iOS Settings → General → iPhone Storage → Worm Garden → Delete App. Offload App retains documents and data. Manage device backups separately; a restored backup may restore app data.

Refunds

Apple processes payments and refund requests. See Apple’s refund instructions. These pages do not limit mandatory consumer rights.

Privacy and other enquiries

Send privacy requests to support@alexcozygames.com. For studio enquiries, use hello@alexcozygames.com.

Worm Garden is provided by Alex Vaitsiakhovich, trading as Alex Cozy Games, Cyprus. Read the Privacy Policy and license and purchase information.